Public services
Continuity, explanation, accessibility and accountability.
Research areas
Where interaction becomes consequential.
A single abstract model cannot erase the obligations created by different environments, authorities and consequences.
Health and care
Supportive interaction without diagnosis or false authority.
Education
Learning, developmental context and meaningful adult oversight.
Work and organisations
Delegation, decision rights, review and accountability.
Financial decisions
High-consequence communication, explanation and constraint.
Customer support
Volume, escalation, continuity and accountability.
Justice and rights
Procedural fairness, contestability and strict limits on automation.
Critical infrastructure
Operational continuity and clearly bounded authority.
Family settings
Consent, age-appropriate safeguards and care for vulnerability.
Multilingual interaction
Language, culture and the risk of losing meaning in translation.
Research environments
Methods, protocols, reproducibility and independent scrutiny.
